ORDERS
Orders placed before 12:00PM will be shipped the same day and delivery can be expected between 3-5 business days after order is placed.
Once your order is shipped, you will receive an email with a tracking confirmation link to trace your package.
If you need to make any changes to your order, please contact us with your Order Number. We will do our best to modify the order before it ships. If your order has already shipped, we will not be able to modify it.
You can request to cancel your order within a short period of time after placing your order. Please, contact us with your order number to start the cancellation process. Please note that if your order is shipped, we will not be able to cancel your order.
REGISTRATION
Go to my account and fill out the required information and you’re ready to go and start purchasing on our website. Please note that our website is for *For professionals only.
You will get access to our exclusive and professional pricing. Email updates about our latest products and deals. Purchase history, if you’ve placed an order, you will be able to see the status, plus check on the order dates and order numbers for items you’ve purchased in the past.
By opting in to receive marketing email and SMS (Optional), you will be the first to learn about our new product launches, exclusive deals and promotions, and many more exclusive contents from Hair Bar NYC Professional.
PAYMENTS, REFUNDS & TAXES
Hair Bar NYC Professional accepts Visa, MasterCard, American Express, and Discover. At this time, we do not accept cash, checks, money orders, CODs, or gift cards for online purchases.
All refunds are issued to the original method of payment. If you return an item by U.S. Mail, please allow 10–14 business days for us to receive it. Once received, your refund will be processed promptly. Depending on your bank or credit card provider, it may take 3–5 business days for the refund to appear in your account.
Yes, unless you operate a business which sells products purchased from Hair Bar NYC Professional to your customers and you have registered your business with us and submitted a properly completed Tax Resale certificate. Tax rates depend upon where your order is being shipped.
The tax amount may vary slightly from the final amount charged if state or local tax jurisdictions impose a change to the rate before items are shipped.
SHIPPING & RETURNS
We offer a free shipping US Orders over $300 via Ground Shipping Service.
To initiate a return, please contact us at [email protected] or call (561) 270-6888.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
We handle returns individually, always aiming to ensure customer satisfaction. Items may be returned within 30 days of receiving your order. Our goal is to be fair and reasonable in every situation. Refunds are issued to the original form of payment. To start a return or request assistance, please contact our Customer Care team—we’re here to help.
 If you're missing items or your shipment, please contact us within 30 days of ship date to investiage further.
We ship to all 48 Contiguous States and Canada.
Shipping costs are calculated based on the final weight of your order, allowing us to offer you the most accurate and cost-effective rate.
Unfortunately, we are not shipping to PO Boxes at this time.
PROMOTIONS & SALES
Please double-check that all conditions for the promo code are met. Some Hair Bar NYC Professional promo codes may be unique and non-transferable. If you're still experiencing issues, feel free to reach out to our team via email at [email protected]—we’re happy to help!
You may be eligible for a special offer tied to a specific promo code. These codes are typically found on our website, product pages, or promotional materials. To redeem your offer, enter the code in the "Promo Code" field during checkout. Once applied, the promotion will appear at the bottom of the checkout page before you complete your purchase.
Promotions may apply only to select products, or orders that meet a minimum purchase requirement. All offers are valid for a limited time as indicated and are subject to availability while supplies last.
 If you're missing items or your shipment, please contact us within 30 days of ship date to investiage further.
We ship to all 48 Contiguous States and Canada.
Shipping costs are calculated based on the final weight of your order, allowing us to offer you the most accurate and cost-effective rate.
Unfortunately, we are not shipping to PO Boxes at this time.
